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Customer Service for Excellence in Real Estate Relationships

“Do your customers come and go, often never to be heard from again? Wouldn’t you love to know how best to retain your clients forever? Learn how to interact with them with ease, develop skills that to increase loyalty so that you can develop the business relationship powerfully and prosper in the exciting world of real estate together.”


Dubai is a trading entrepot and service centre covering a hinterland of 1 billion people and investable assets of over US$ 1trillion. In order for Dubai to compete for this share of foreign investment in the real estate sector, it must excel by setting high standards of customer service and professionalism in order to differentiate itself from other centre’s.


• Knowing how best to achieve high levels of professionalism and ethics and understand the customer’s needs, how to retain that customer for the long term and achieve high levels of repeat business.
• Methodologies to become a top performing agent during both buoyant and depressed times.

Course Schedule:

8 Hours


The fee includes:

• Course materials
• Snacks and Refreshments

Documents Required for Registration:

• Fill up the enrollment form
• Copy of passport or valid ID

The Trainer : Lisa Duarante

Trainer, writer, editor and corporate communications specialist with over ten years experience launching and managing diverse publications and projects, in addition to in-depth knowledge of initiating and implementing PR strategies across multiple industries and diverse geographic regions. A successful history of corporate management training in varied media and human resource development fields. Sectoral experience in international agencies, global news, radio and magazine media. Skilled at managing information and all aspects of public relations. Particularly adept at co-coordinating cross cultural teams to deliver training and corporate communication projects under demanding conditions.